Raptor Neo bills by the seat: one seat is the licence a single active user needs. You set the billing cycle and how many seats you want when you sign up, and you can change the seat count later. The pricing page lists current prices.
Before you start
- You need to be a Super Admin. Other roles don’t see Plans & Billing, so they can’t change seats.
- Count everyone who needs to sign in. A user who isn’t active doesn’t take up a seat.
Picking a cycle and seats at sign-up
Both sit on the Choose your plan screen during sign-up: select the Yearly Plan or the Monthly Plan, then fill in How many seats do you need? The minimum is one seat. Every sign-up step is in starting your trial.
Signing up costs nothing. Your first payment is taken on day 15, the day after the trial, and covers the seats you hold then.
Which cycle suits you?
| Yearly Plan | Monthly Plan | |
|---|---|---|
| Term | 365 days, paid at the start | 30 days, paid at the start |
| Seat price | The lower rate | The higher rate |
| Suits | A team whose size holds steady | A team that grows and shrinks often |
Every seat runs on the same cycle and renews on the same date. To move the whole plan from yearly to monthly or back again, see changing your billing cycle. The switch happens at your next renewal.
Add seats
- Go to Settings → Plans & Billing.
- Click Add seat, or pick Manage Seats from the ⋯ button on the status card.
- Enter the new seat count. The summary shows today’s prorated amount, what’s Paid today, and which billing period it covers.
- Click Confirm Changes.
- Pay the prorated amount with Pay Now.
A seat bought mid-term is charged straight away, for the days left in the term, and then renews at full price together with the rest of your plan. In the trial there’s no proration: new seats are added to the first payment at full price. You can’t add or remove seats while a payment has failed, and no other change can be requested while a cancellation is pending.
Remove seats
- Go to Settings → Plans & Billing.
- On the status card, click the ⋯ button and pick Manage Seats.
- Lower the seat count. It can’t drop below the number of seats already given to people.
- Check the summary: there’s nothing to pay today, and it gives the date the reduction takes effect.
- Click Confirm Changes.
The reduction appears as a Seats Changes Request beneath the status card and applies from your next renewal. There’s no refund for what’s left of the current term. To withdraw it, click Cancel Request. In the trial, a removed seat comes off the first payment at once.
If a seat is in use, deactivate that person first. A workspace can’t go below one seat. If you want to stop paying, cancel the subscription.
Giving seats to people
Seats are handed out as you add people. Add a user while a seat is free and they take it, at no extra cost. If no seat is free, you’ll see No Seats Available and an Add Seats button: buy another seat, or deactivate a user to free one up.
Use the Seats & Add-on tab to see how your seats are being used. A deactivated user doesn’t hold a seat, and their records stay where they are.
Checking the result
- Plans & Billing: your plan, how many seats you have and your next billing date.
- Seats & Add-on tab: your seats and who holds them.
- Invoices tab: a separate invoice for each seat you buy (see payments and invoices).
- Beneath the status card: any reduction, shown as a Seats Changes Request until your renewal date.
