You pay for Raptor Neo with a credit or debit card, in US dollars, at the start of each term. Card payments are handled by Adyen, a payment provider, so your full card number stays with them. All Raptor Neo stores is the brand, the expiry date and the final four digits.
Update the card on file
- Go to Settings → Plans & Billing.
- Find the Payment Method card and click Update Payment Method.
- Type in the card number, its expiry date (MM/YY), the CVV and the name on the card.
- Click Save. The details go straight to Adyen.
Renewals and any seats you buy go on your default card. You’ll find its brand, expiry date and last four digits on the Payment Method card. Swap in a new card before the old one expires, so a renewal doesn’t fail. Each change sends a Your Payment Method Was Updated email.
When a payment fails
Three things happen: a Your Payment Failed email arrives, the invoice is marked Failed, and a red banner with Update Payment Method appears on every page for the Super Admin. Your team keeps working as normal while the card is retried on day 1, day 2 and day 3 (three tries at most), and you’ll get no more than one email a day. There’s no late fee, and your renewal date stays the same. As soon as you save a new card, the failed charge is retried.
If the final retry fails too, the subscription expires:
- The status card shows EXPIRED and (Payment Expired), a FAILED tag, and the last day of access.
- Your users are shown the suspended page.
- The Super Admin can use Pay Now on Plans & Billing, or Reactivate. When the payment clears, access returns and everything is where you left it.
Your workspace data stays archived for 180 days.
Seats can’t be added or removed until the outstanding payment is settled.
Invoices
Every charge gets its own invoice, listed on the Invoices tab: the first payment, every renewal, each seat bought mid-term and any reactivation.
| Column | Shows |
|---|---|
| Date | The day the payment was taken |
| Invoice Number | The invoice’s reference |
| Description | What the charge was for: Subscription for the first payment and renewals, or seats added during the term |
| Amount | The total, in US dollars |
| Payment Status | Either Paid or Failed |
The tab covers the last six months, with the newest at the top. Each row’s ⋯ button offers View Details and Download Invoice. Charges that haven’t happened yet aren’t listed; your next charge date and amount sit on the status card on the Overview tab.
Where invoices go
Invoices and billing emails are sent to the Billing Contact named on Plans & Billing, and to each Super Admin. The contact’s name and email, the company, the tax registration number and the billing address all come from your Business Details. To change any of them, edit your Business Details.
Pricing and the fine print
See the pricing page for current prices. Payment, refund and cancellation terms are set out in the Terms. Your subscription is with Sinoway Smart Properties Limited.
