Every new Raptor Neo workspace opens with 14 days free. Sign-up asks for a card, yet no money is taken while the trial runs. Cancel before day 14 is over and you pay nothing at all.
What you get during the trial
Your trial runs on the plan chosen at sign-up (Yearly Plan or Monthly Plan) and the seat count you set there. Your team has full access for all 14 days.
When the clock starts
The 14 days begin the moment you sign up: when the card check on Complete your order succeeds and your workspace is created. Your first payment falls on the day after the trial’s last day. The sign-up itself is covered in starting your trial.
Your card
Complete your order asks for your billing address and a card, credit or debit. Clicking Start 14-day free trial confirms the card is valid without taking any money, which is why Due today always reads US$0.00.
Keeping an eye on it
- Settings → Plans & Billing shows a status card headed FREE TRIAL, with your seats, what they’ll cost once the trial is over, and your next billing date. The page is for Super Admins only.
- From day 8 of the trial, a banner on Plans & Billing gives the date your paid subscription starts. You can dismiss it.
When the 14 days are up
If you take no action, the paid plan kicks in automatically on the day after the trial:
- The seats you picked are charged to your card, for the term ahead.
- The status card switches to ACTIVE.
- The billing contact and each Super Admin get two emails: Your Payment Has Been Captured, which carries the invoice, and Your Subscription Is Now Active.
If that first payment doesn’t go through, the normal failed-payment steps apply. See what happens when a payment fails.
Adding or removing seats mid-trial
Any seat added while the trial runs is billed with the first payment, at full price, without proration. A seat you take away comes off that first payment immediately. More in managing your seats.
Deciding not to carry on
Cancel before the trial ends and you’re never charged. In Settings → Plans & Billing, use the ⋯ button on the status card to choose Cancel Subscription. You keep access until the trial’s last day. Once that day passes, the workspace goes into suspension; its data stays archived for 180 days, then it’s deleted. The full steps are in cancelling or changing your plan.
Prices
The plan’s prices are on the pricing page. The trial, billing, cancellation and refund terms are in the Terms.
