Settings → Plans & Billing is where you move between yearly and monthly billing, change your seat count, or cancel. A new cycle or seat count leaves your workspace exactly as it is. Cancelling keeps you running until the term ends, then suspends the workspace. Reactivate within 180 days, or its data is deleted.
Before you start
- You need the Super Admin role.
- Note your next billing date on Plans & Billing. A cancellation, a seat reduction or a new cycle only takes effect once the period you’ve paid for runs out. Until then, each one waits beneath the status card as a pending request.
Move between yearly and monthly
- Go to Settings → Plans & Billing.
- On the status card, click the ⋯ button and pick Change Billing Cycle.
- Confirm the cycle you want, then check the review.
- Click Confirm.
No money moves now, whichever way you switch. A Billing Changes Request appears beneath the status card, and the new cycle begins at your next renewal, at that cycle’s prices. Click Cancel Request to drop it and keep your current cycle.
Change your seat count
Adding and removing seats has its own article: managing your seats. The short version: an added seat is charged today, pro rata for the rest of the term, while a removed seat stays until your renewal date, with no refund.
Cancel your subscription
- Go to Settings → Plans & Billing.
- Click the ⋯ button on the status card.
- Pick Cancel Subscription.
- Read the confirmation, which gives the date your access runs until.
- Choose a Cancel Reason. If it’s Others, add a few words under Tell us details.
- Click Yes, Cancel.
You’ll see a Cancellation Request beneath the status card. A Subscription Cancelled email goes to each Super Admin and to your billing contact.
Cancel during the trial and your access still lasts until the trial ends, with nothing charged.
After you cancel
- Your access continues until the trial or the paid term ends. Nothing more is charged, and the unused part of the term isn’t refunded.
- From then on, signing in leads to a page that says Your workspace is suspended. Super Admins get two buttons, Reactivate and Log out. Other users can only sign out.
- The workspace’s data is held in an archive for 180 days, after which it’s deleted.
- You can still back out. Up to the last day of your term, click Cancel Request beneath the status card and your plan carries on.
- While the cancellation is pending, no other plan change can be made.
Bring a suspended workspace back
Within the 180 days, a Super Admin can reactivate from the suspended page or from the email. Pick a cycle, Yearly Plan or Monthly Plan, set your seats, then click Pay Now. The whole amount is taken in one go: there’s no second trial and no proration. Your new term starts on the day you pay, and a Welcome back! screen confirms that everything, including your data, settings and shared links, is back.
Refunds
Cancelling doesn’t refund payments you’ve already made. Instead, you keep Raptor Neo until the paid period ends. The full refund and cancellation terms are in the Terms.
